99f99 Privacy Policy
The security of your personal information is our highest priority. This document clearly describes how 99f99 collects, uses, stores, and protects your information.
Introduction and Scope
99f99 ("we", "our", "platform") is an online gaming service provider that operates services for users in Bangladesh. This privacy policy ("policy") applies to all users of our website https://99f99.cam and all services under it.
By registering on our platform, using our services, or providing information, you are giving your consent to the terms described in this privacy policy. If you do not agree with any term of this policy, please refrain from using our services.
This policy may be updated from time to time. In the case of significant changes, we will send a notification to your registered email or display a public notice on the website.
What Types of Information We Collect
We collect the following types of information in order to operate and improve our services properly.
Identity Information
The information you provide at the time of account registration includes:
- Full name and date of birth
- Email address
- Username and password (encrypted)
- National ID card or passport number (for KYC verification)
- Current address
Financial Information
The following information is collected for transaction processing:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and dates
Usage Information
Information collected automatically while using the platform:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent
- Gaming activity and betting history
- Login and logout times
Cookie and Tracking Information
We use cookies and similar technologies:
- Session cookies (to maintain login state)
- Preference cookies (to save language and settings)
- Analytics cookies (to improve site performance)
- Security cookies (to prevent fraud)
Purpose of Data Use
We use your information only for legitimate and necessary purposes. The main purposes are described in detail below:
Service Operation and Improvement
Your information is essential for creating and managing your account, processing deposits and withdrawals, keeping gaming activity running, and providing customer support. In addition, usage patterns are analyzed to improve service quality.
Security and Fraud Prevention
We use your information to prevent unauthorized access to accounts, identify suspicious transactions, and comply with anti-money laundering (AML) policies. The KYC (Know Your Customer) verification process is also carried out for this purpose.
Communication and Notifications
Your contact information is used to inform you about important account-related updates, transaction confirmations, security alerts, and policy changes. With your permission, promotional messages may also be sent.
Responsible Gaming
By monitoring your gaming behavior, we can identify unusual or problematic patterns and provide assistance when needed. This is a core part of our responsible gaming commitment.
Data Sharing and Disclosure
We never sell your personal information or disclose it to third parties without permission. However, information may be shared in the limited circumstances described below:
Service Providers
With trusted partners who handle payment processing (bKash, Nagad, Rocket, Upay), technology services, and customer support, who are required to comply with our privacy standards.
Legal Obligations
Information may be disclosed when required by a court order, regulatory authority directive, or legal process. In such cases, we will provide only the minimum information necessary.
Security Threats
Information may be shared where necessary to investigate fraud, identity theft, or other criminal activity, and to protect our users.
Data Security Measures
99f99 has adopted industry-standard technical and organizational measures to ensure the security of your information.
Technical Security
- SSL/TLS Encryption: All data transfers are encrypted
- Two-Factor Authentication (2FA): Extra protection when accessing your account
- Data Encryption: Stored information remains in an encrypted state
- Firewall and IDS: To prevent unauthorized access
- Regular Security Audits: To identify vulnerabilities
Organizational Security
- Limited Access: Only authorized staff can access information
- Staff Training: Regular training on privacy and security
- Confidentiality Agreements: All staff and partners are bound by them
- Incident Response Plan: Rapid action in the event of a data breach
- Third-Party Assessment: Verification of partners' security standards
Steps in the Event of a Data Breach
If a data breach occurs, we will immediately begin an investigation and notify affected users as quickly as possible. Necessary remedial steps will be taken and measures will be put in place to prevent recurrence in the future.
Data Retention Period
We retain your information only for as long as necessary.
| Type of Information | Retention Period | Purpose |
|---|---|---|
| Account Information | Until account is active + 5 years | Legal and regulatory requirements |
| Transaction Information | 7 years | Compliance with financial regulations |
| KYC Verification Documents | 5 years | Compliance with AML laws |
| Usage Logs | 12 months | Security and debugging |
| Session Cookies | Deleted when the session ends | Maintaining login state |
At the end of the designated period, information is securely deleted or anonymized. Information may be retained for a longer period when required by law.
Your Privacy Rights
You have the following rights regarding your personal information, which we respect and are obligated to uphold:
Right of Access and Copy
You may request details of the information we hold about you at any time and ask for a copy of that information. We are required to respond within 30 days.
Right to Rectification
If there is any inaccuracy or incompleteness in your information, you may request that it be corrected. Information can be updated directly in account settings or through the support team.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, information necessary to fulfill legal obligations may be retained.
Right to Object to Processing
You may object to the use of your information for marketing communications and withdraw your consent at any time. This will not affect the lawfulness of any prior processing.
Right to Data Portability
You may request your information in a structured, commonly used, and machine-readable format.
Right to Restrict Processing
In certain circumstances, such as when there is a dispute about the accuracy of information or questions about the legal basis for processing, you may request that processing be restricted.
To exercise these rights, contact our support team via live chat or send an email to [email protected].
Protection of Minors
Restriction for Those Under 21
99f99 is for persons aged 21 and over only. We do not intentionally collect any information from those under the age of 21. Age is verified at the time of registration, and if we find evidence that anyone is under the age of 21, we will close the account and delete all associated information.
If you know that a minor is using our platform, please contact [email protected] immediately.
Third-Party Services and Links
We use certain trusted third-party services to operate our platform.
Game Providers
Our game providers, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, and Ezugi, may process certain technical information for gaming activity. They operate under their own privacy policies.
Payment Processors
Payment services such as bKash, Nagad, Rocket, and Upay process the information necessary for transaction processing. These services are governed by their own terms and conditions and privacy policies.
Analytics Services
We use anonymized analytics data to monitor and improve site performance. This data cannot be used to identify you personally.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our privacy team will give your request careful consideration.
Contact Information
Complaints Process
To submit a privacy-related complaint:
- Mention "Privacy Complaint" in live chat
- Describe the matter clearly
- Attach any supporting evidence if applicable
- You will receive a response from us within 30 days
Notice of Policy Changes
If there are significant changes to this privacy policy, we will display a notice on the website and inform you via your registered email. Continued use of the platform after changes have been made will be taken as your agreement to the updated policy. We therefore recommend visiting this page regularly.