99f99 Terms and Conditions

Scope of Terms

These terms and conditions ("Terms") apply to the 99f99 online gaming platform and all its services, games, promotions and related activities. These Terms are provided alongside versions available in English or any other language. In the event of any dispute, the Bengali version will take precedence.

Right to Modify Terms

99f99 reserves the right to partially or fully change, amend or update these terms at any time. Updated terms will take effect from the date they are published on the website. It is your responsibility to review this page regularly.

Language and Communication

Considering the convenience of all members, 99f99 provides customer service in Bengali. Our 24/7 live chat support is operated entirely in Bengali. Any questions or complaints can be submitted in Bengali.

Age Limit and Eligibility

To create an account and use services on 99f99, the following conditions must be met:

• The applicant must be at least 21 years of age (for those aged 21 and above only).
• The applicant must not be a citizen or resident of any country or region where online gaming is legally prohibited.
• A person may operate only one account.
• All information provided at the time of registration must be true and accurate.

Account Security

It is your responsibility to keep your account password and login details completely confidential. Please keep the following in mind to ensure account security:

• Never share your password with any third party.
• Use a strong and unique password.
• If you notice any suspicious activity, inform our support team immediately.
• You are responsible for all activity conducted through your account.

Detailed Deposit Terms

• Deposited funds will only be returned to the same account from which they were originally sent.
• Deposits made using a third party account or identity are not accepted.
• If a deposit fails to credit due to a technical issue, please contact the support team with proof of the transaction.
• 99f99 reserves the right to hold any suspicious transaction and request identity verification.

Detailed Withdrawal Terms

• Withdrawal requests are generally processed within 5–30 minutes.
• Withdrawals of large amounts may be delayed if identity verification (KYC) has not been completed.
• It is mandatory to fulfill the specified wagering conditions before withdrawing bonus funds.
• Withdrawals may be temporarily suspended during any ongoing investigation.

Welcome Bonus Terms

New members will receive a 100% bonus on their first deposit, up to ৳20,000. The following conditions apply for receiving and using this bonus:

• A wager totaling 15 times the full bonus amount must be completed before the bonus can be withdrawn.
• Each member may claim the welcome bonus only once.
• The bonus has a set validity period; any unused bonus will be cancelled after expiry.
• Bonus bets on certain specific games may not count toward the wagering conditions.

VIP Program and Cashback

The 99f99 VIP program has three tiers, with weekly cashback benefits provided at each tier:

• Bronze: Up to 0.4% cashback per week.
• Silver: Up to 0.8% cashback per week.
• Gold: Up to 1.2% cashback per week.

VIP tier advancement is determined based on a player's activity, loyalty and platform usage. Cashback terms are subject to change.

Prohibition on Bonus Abuse

The following activities will be considered bonus abuse and may result in bonus cancellation and account suspension:

• Claiming bonuses using multiple accounts.
• Taking advantage of the bonus system in an organised or coordinated manner.
• Attempting to artificially fulfil wagering conditions through low-risk bets.
• Using promotions in a fraudulent manner.

Collection and Use of Personal Information

99f99 places the highest priority on protecting members' personal information. The information we collect is used solely for the following purposes:

• Account management and identity verification.
• Payment processing and ensuring transaction security.
• Providing customer service and support-related communication.
• Informing members about relevant promotions and offers (with member consent).
• Fraud prevention and compliance with legal obligations.

To learn about our full privacy policy, visit the Privacy Policy page.

Data Protection Technology

All your information and transactions are protected by the latest SSL encryption technology. Our security measures ensure the following:

• Your personal and financial information is transferred through encrypted channels.
• Information is not sold or disclosed to third parties.
• Security protocols are regularly updated and reviewed.

Healthy Gaming Habits

99f99 places the greatest importance on responsible gaming. We believe gaming should be an entertainment activity, not a source of financial problems. All members are requested to keep the following in mind:

• Only spend an amount of money that you can afford to lose without financial hardship.
• Do not consider gaming as a source of income.
• Avoid playing games during times of mental or physical stress.
• Take regular breaks and set time limits.

Control Tools

99f99 provides various tools to help members keep their gaming in check. For more details, visit our Responsible Gaming page. For any issues, use our 24/7 live chat support.

• Option to set deposit limits.
• Option to take a temporary break.
• Self-exclusion option.

Service Reliability and Disruption

99f99 strives to provide an uninterrupted service. However, the service may be disrupted in the following situations and 99f99 will not be held responsible for them:

• Technical failures or network issues beyond the control of 99f99.
• Failure of third-party software or services.
• Internet disconnection or device issues.
• Unforeseen accidents or situations arising from natural disasters.

Dispute Resolution

For any dispute regarding game results or transactions, the customer service team must be contacted first. The dispute resolution process is as follows:

• First, submit your complaint via 24/7 live chat.
• If needed, write in detail to [email protected].
• 99f99's system logs and records will be considered as final evidence.
• All complaints will be reviewed fairly.